FAQ’S

FREQUENTLY ASKED QUESTIONS

ABOUT DELIVERY:

HOW LONG DO YOU PROCESS ORDERS?
Answer:

Within 3-5 Business Days

HOW LONG DOES DELIVERY USUALLY TAKE?
Answer:

After Order Has Been Processed.

  • Local(Domestic) Delivery (Within Nigeria) = 72 Hours
  • Delivery (Within Western Africa and Other African Countries) = 3 – 5 Business Days
  • Delivery (Outside Africa – All Other Continents) = 4 – 7 Business Days

HOW DO I TRACK MY ORDER?
Answer:

To Track Your Order, Kindly Send Your Order Invoice Number To Our Customer Service (Pink Chat-Icon At The Bottom-Right) Page On Our Website
Or Click [TRACK ORDER] At The Bottom Menu Of Our App/ Website Then Input Your Order Invoice Number To See More Information.

CAN I UPDATE MY DELIVERY ADDRESS?
Answer:

Yes, Absolutely You Can Update Your Receiving/Delivery Address Within 3 Days Of Purchase.
(NOTE: If Changed To Other Zones May Attract Extra Fee For Re-Routing).

ABOUT WEBSITE:

DO YOU ACCEPT CARD PAYMENT ON YOUR WEBSITE?
Answer:

Yes We Accept All Major Cards On Our Website (Eg: VISA, MASTERCARD, AMEX, DISCOVER, ETC).

HOW DO I ADD A PRODUCT TO CART?
Answer:

When Browsing Through Our Shop – Select Any Product You Are Interested In – Click [Add To Cart], There You Go.

WHAT IS YOUR REFUND POLICY?
Answer:

We Do Not Refund Or Exchange, All Purchases Are Final, Kindly Make Sure You Select The Right Products Before Checkout.
Good News Is We Can Offer STORE CREDIT Which Can Be Used To Make Purchase On Our Website and App Only.
To Read More Goto – https://www.skincarenigeria.com/refund-policy

ABOUT PRODUCTS:

ARE YOUR PRODUCTS SKIN FRIENDLY (SAFE)?.
Answer:

Yes Our Products Are 100% Safe (Globally Certified) And Very Effective, We Guarantee Maximum Improvement.

WHAT WE STAND FOR?
Answer:

MERCURY FREE | HYDROQUINONE FREE | PARABEN FREE | CRUELTY FREE
All Our Products Are Refillable And Recyclable.

CAN NURSING MOTHERS/ OR PREGNANT WOMEN USE YOUR PRODUCTS?
Answer:

Yes Our Products Can Be Used By Pregnant Or Nursing Mothers, Speak To Our Professional Skin Therapist For Proper Recommendation and Direction. We Wish You A Lovely Motherhood Experience (Happy Mothers and Happy Babies).

ARE THE RESULT PERMANENT?
Answer:

Yes Result Is Permanent, Only Use As Directed By Our Professional Skin Therapist For Perfect Result.

HOW FAST WILL I SEE VISIBLE RESULT?
Answer:

All Skin Type Varies, Statistically Proven Our Clients Give Us Feedback With Visible Improvement Within Three (3) Days Of Using Our Treatment or Beauty Products.

HOW DO I PURCHASE A PRODUCT?
Answer:

How To Purchase Is very Easy, Just A Click On The [SHOP] Menu At The Top Page Of Our Website/App Will Get You To Our Products Gallery – Click On The Product You Are Interested In – Then Click The [ADD TO CART] Button.
You Can Continue Shopping By Adding More Products To Your Cart Or Click Checkout.
That Easy – Enjoy Your Shopping.

HOW DO I KNOW WHICH PRODUCT IS BEST FOR ME?
Answer:

This Is Very Important, Knowing Which Product Is Best To Help You Achieve Your Skin Goal Is Of Major Concern.
We Have Made This Very Easy For You – Consultation Is Now Totally FREE Online,
Click The Pink-Chat Icon By The Bottom-Right Of Our Website To Engage In A Live Conversation With Any Of Our Dedicated Skin Therapist.

WARNING:

For External Use Only
Store In A Cool Place

GOT ANY QUESTIONS?, WE ARE HAPPY TO ANSWER AND HELP YOU.

SPEAK TO A CONSULTANT – GET FREE RECOMMENDATION